SUPPORT
Close to your business.
Wherever you are.
Close to your business.
Wherever you are.
SPM’s customer service is at your disposal to respond promptly to any assistance or support needs regarding the use of our professional equipment, both in Italy and abroad. Experience, problem solving, best practices, and local organization guarantee an effective, comprehensive service that is there for you every step of the way.
The SPM Technical Assistance Center network is spread throughout Italy and abroad to offer you fast and reliable repairs. Leave your details and we will contact you.
Our service, your peace of mind
SPM supports its customers with a flexible and personalized approach, designed for dealers and professional operators. The dedicated international support call center guarantees prompt intervention by our authorized technicians and maintenance staff.
Why choose SPM:
- Technical expertise and continuous training
- Widespread presence throughout the territory
- Flexibility and customization of service
- Constant commitment to reducing machine downtime
- Long-term availability of spare parts guaranteed
- Customized service plans and spare parts catalog
Before purchasing: consulting and customization
- Technical advice on choosing the equipment best suited to the customer’s needs
- Support for machine customization to maximize visibility and exploit the full communicative power of the equipment
- Beverage Expert, a professional figure dedicated to identifying the perfect combination of product-machine and tailor-made solutions
After purchasing: technical support and training
- Dedicated customer service: a team always available to respond to your requests and guide you toward the most suitable support solution
- Authorized Technical Assistance Centers (TAC): qualified and up-to-date partners who receive ongoing technical training from SPM to ensure fast, accurate, and timely service
- Maintenance support: practical video guides available to users, to perform and simplify routine management
- Spare parts service: availability guaranteed for up to 5 years after purchase of the product
Customized services: dedicated solutions based on individual needs*
- Swap Machines: temporary solutions to reduce downtime and ensure operational continuity
- Preventive maintenance: scheduled interventions to preserve machine performance over time
- Logistics and recovery: secure and certified management through authorized partners
International assistance
SPM supports its customers abroad with a flexible and personalized approach, designed for dealers and professional operators.
- Direct technical assistance and troubleshooting guidance
- On-site training for the customer and their staff
- Organization of online training for continuous and accessible professional development
Solid expertise, technical skills, attentiveness, and ability to listen. More than just assistance: a network of expertise that grows with you.
Our goal is to provide our customers with the best possible experience through the use of SPM equipment
Our goal is to provide our customers with the best possible experience through the use of SPM equipment
A network of qualified professionals is at your service. Our Technical Assistance Centers (TAC) are the point of reference for ensuring rapid and safe interventions, wherever you are. They operate with the same customer-oriented approach, ensuring quality and reliability at every stage. At the heart of this network is K Service, our Service Academy: the center of excellence that trains and constantly updates the TACs. Thanks to technical training programs and continuing refresher courses, our partners are always prepared to intervene competently and in line with the highest standards.
Do it yourself.
With our product experts
Discover how easy it is to keep SPM professional equipment clean and efficient in the section dedicated to video guides and tutorials.